Turtledove ornament

Delivery Nova Poshta or Ukrposhta across Ukraine, or in person in Mykolaiv

Custom-made items Items printed or modeled to an individual customer order (based on the customer's own design, drawing, dimensions, or brief) are goods manufactured to the consumer's individual specifications. Under Article 9 of the Law of Ukraine "On Consumer Rights Protection," such goods of proper quality are not subject to exchange or return. Exchange or return is only possible in case of a manufacturing defect or non-conformance with the agreed brief.

Ready-made models (mass-market catalog) Items from the ready-made model catalog, which are not manufactured to an individual order, are covered by the standard exchange and return rules for goods of proper quality under Article 9 of the Law of Ukraine "On Consumer Rights Protection" — within 14 days of receipt, provided the item retains its commercial appearance, consumer properties, and proof of purchase is available.

Defective goods If an item has a manufacturing defect or was damaged in transit, contact us within 3 days of receipt using the details on the Contact page. We will arrange a replacement, repair, or refund by agreement.

Refund process Refunds are issued via the same method used for payment, within 5 business days of the refund being agreed.

Warranty terms